FAQs

Delivery

  • Where are the products produced?

    Europe.

  • Do you have perfume samples?

    Yes we do.

  • Can I cancel my order?

    Once payment is made you cannot cancel an order.

  • Can I return products if I do not want them?

    See the Return policy on the website for conditions.

  • Can we pay on delivery?

    No, payment is made before dispatch of goods.

  • How many days will it take for me to receive my products?

    It takes 48, 72 or 96 working hours depending on your location. See shipping and delivery for conditions.

  • Is the courier service free?

    No, there is a courier charge of N 1,650 to any destination. Purchases over N80,000.00 get free transportation. ( For customers only)

  • I don’t stay within your location, how can I get the products?

    Products can be found in Supermarkets nationwide, from our agents or directly from us.

  • How can I place my order?

    You can place you orders on our website, via phone or send a mail to hello@blackgemcosmetics.com

  • Is it a networking business?

    No it is not.

  • What are the categories of Agents?

    a. Agent
    To become an agent with us, follow the steps below:

    • Fill out our customer form on www.blackgemcosmetics.com
    • Once we receive it, we will send you our bank details to pay an administrative fee of N5000 only.
    • Once we get your payment, you can begin to buy products from us at 5% discount.
    • You can buy any amount of products you want to with no restrictions.
    • In any month where you do a purchase of N100, 000 and over, you will receive a voucher for a 10% discount in your next purchase.
    • You participate in promotions run by the company.

    b. Black Gem Consultant
    To become our permanent consultant, follow the steps below:

    • Fill out our customer form on www.blackgemcosmetics.com
    • Once we receive it, we will send you our bank details to pay a start up cost of N50, 000 only. The breakdown of this money is as follows: N5000 is for administrative fee and the N45, 000 is for products of your choice, 2 free posters and 6 perfume samples.
    • Once we get your payment, you can begin to buy products from us at 10% discount.
    • You can buy a minimum of one carton of product (N20, 000) when placing any order.
    • You get to participate in incentives and promotions run by the company.

    c. Black Gem Wholesaler
    A wholesaler is one who buys products in wholesale from the company and there are 2 categories of wholesalers:

    • Wholesaler Gold- This person invests between N500, 000-N2, 000,000 in our products and enjoys a 12% discount on all products bought.
    • Wholesaler Platinum- This person buys products between N2.1m upwards and enjoys a 15% discount on all products bought.

    *To become a wholesaler, please send us a mail on hello@blackgemcosmetics.com

  • Who is an Agent?

    An agent is anyone registered with Black Gem cosmetics who purchases products at discounted rates and is allowed to partake in Black Gem incentives.