Return Policy

We only accept return of products for the following reasons:

  • Products damaged on transit
  • Wrongly packed orders
  • Expired products
  • Factory defects

*When you receive products from Tranex, you are advised to go through your products thoroughly before the courier personnel leaves so that you can hand products that needs to be returned to the courier personnel to return to us. Products returned after that will not be accepted.

*If you are purchasing direct from the company, you are advised to go through your products thoroughly because returns will not be accepted.